Everything you need for your visit.
Answers to common questions, how to prepare for tests and procedures, and how to see your results and records.
Preparing for a test or procedure.
General guidance for our most common investigations. Your care team gives you specific instructions when you book: always follow those.
Your results and records, in one secure place.
SonoCare Clinics uses the SonoCare app as its patient portal. Sign in to see your results, medical reports, prescriptions and visit history, and to book your next visit.
- Download results and reports, with a code that lets others verify them
- Your record is shared only with the clinicians caring for you, and on some plans you're alerted whenever it's opened
- Keep records for your children and parents on one account
Frequently asked questions.
When is SonoCare Clinics open?
We're open 24 hours a day, every day, including weekends and public holidays. Accident & Emergency is always open. Specialist clinics run to appointment schedules, so call 0703 419 9466 to confirm when the specialist you need is available.
Do I need an appointment?
Not for emergencies: come straight in at any time. For specialist clinics and procedures, please book so the right specialist is available for you. You can book in the SonoCare app, call us, or request a call-back.
Is my appointment confirmed when I send the form?
No. The form sends a request. Our team calls you to agree a date and time, and your appointment is confirmed on that call. Bookings made in the SonoCare app show their status in the app.
Do you accept HMOs?
Yes, we see patients covered by health maintenance organisations as well as private patients. Please call before your visit to confirm that your plan covers the service you need.
Do I need a referral to see a specialist?
Not always. You can book a specialist directly, or start with a General and Family Medicine consultation and we'll direct you. Some HMOs require a referral: check with your HMO.
Can a family member book for me?
Yes. In the SonoCare app, family members can book and pay for care for children and parents, including from abroad, and see visit reports if you agree.
How do I get my results?
Results are added to your record in the SonoCare app, where you can view and download them.
How do I give feedback or make a complaint?
We want to hear about your experience. Speak to the team at the clinic, send us a message, or email hello@sonocare.ng. Every complaint is reviewed by our team.
Your privacy
Your health information is confidential and protected under the Nigeria Data Protection Act 2023. Read our Privacy Policy.
Your rights
You have the right to be treated with dignity and respect, to have your care explained clearly, to ask questions and to give or refuse consent.